Overview

Our shipping policy follows the standards of both our payment system and the printing and shipping services allocated the closest to the address of the customer.

Due to secure payment measures implemented by WooPayments, every purchase has a safety waiting process time of 7 days, after which the preparation and shipment of the order is completed. Please consider it when ordering items destined for gifting.

After such waiting period, the average preparation time is 2.3 days.

Special occasions that might take longer:
  • Christmas, Easter
  • Bank holidays
At this time, we are shipping items by default to:
  • All European Union countries
  • United Kingdom

Shipping to other destinations

If you would like to order items to other countries, reach out to us on social media.

We will find the best shipping option.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@natureconnecting.org and send your item to: the address provided by us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address provided after you reach out to us at returns@natureconnecting.org.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us through social media or at returns@natureconnecting.org for questions related to refunds and returns.